Backup client communicate with the backup management server and backup storage by using TCP port.
Please check by using the checking tool whether it is possible to communicate with the following TCP port.
443
8443
7770 ... 7800
44445
In the case of Windows
download the msp_port_checker_en-us_x86.exe (3.12 MB)
From the item of the attached files in this bottom of the page.
Take the following steps from the command prompt baas_port_checker.exe.
Save " baas_port_checker.exe" to C drive directly under.
Open a command prompt, enter the following.
c:\baas_port_checker.exe -u=username -p=password
( Please replace User name and location of the password with your information.)
In the case of Linux
download the msp_port_checker_en-us_x86 (3.96 MB)
From the item of the attached files in this bottom of the page.
Run the following command.
./msp_port_checker_en-US_x86 -u = account
If the ports are all usable, it'll be showed "ok" like the below,
Check for jp-baas.acronis.com 443 Ok
Check for jp-baas.acronis.com 7787 Ok
Check for baas-st01.jpnsv.net 44445 Ok
Check for jp-bc-baas.acronis.com 8443 Ok
Execution result (Windows, Linux)
If there is a not usable port, it'll show "FAILED" as below,
Please check communication in the router or firewall is not restricted.
Check for jp-baas.acronis.com 443 Ok
Check for jp-baas.acronis.com 7787 FAILED
Check for baas-st01.jpnsv.net 44445 Ok
Check for jp-bc-baas.acronis.com 8443 Ok
invalid email address or password
If the e-mail address or password is not correct, it will appears as follows. Please confirm once again that there is no mistake in the input.
Error 0x640002:. The credentials are incorrect Make sure you use backup account
credentials, not administrator ones.
| Line info: 0xe71b9a1528b1baa8
| $ Module: msp_port_checker_vs_s_48715